Try these fixes in order. Most login problems clear up before the end.
1. Check what you typed
Type your phone number with no dashes or spaces, like 5551234567.
No luck? Try your work email, then your personal email.
If your company uses Microsoft, tap Sign in with Microsoft instead.
Still stuck? Close the keyboard and tap Clear cache at the bottom of the login screen.
2. If the code didn't come
Check your texts and your email, including spam. The code goes to both.
Wait 10 minutes. Then tap Cancel and Sign in again for a new code.
3. If the code expired or won't work
Codes last 10 minutes. Tap Cancel, then Sign in for a new one.
Use only the newest code.
Too many wrong tries? Wait 10 minutes and start again.
4. If you see "Something went wrong on our end"
Veras usually can't match the phone or email you typed. Try your other phone or email, or Sign in with Microsoft. Still stuck? Contact support.
5. If you get in but see "No access"
Your profile isn't set up at a community yet. See App says "No access".
Contact support
Email [email protected], or chat with us: on the login screen tap Get help, then I still need help. Or in the web app click Support. Include your full name, your community, and the phone or email you log in with.
Good to know: New phone or email? If you can still log in, change it in the app. See Change a phone number or email. If you can't log in, contact support.
Common questions
Should I use my phone number or my email?
Either works. Try your phone number first.
Face ID stopped working. What do I do?
Log in once with your phone or email and code. The app will offer Face ID again.