1. Are the shifts posted?
Click Schedule and find their shifts.
Shifts with grey stripes are drafts. Staff can't see drafts.
Post them. See Post the schedule.
2. Are they on the right month and community?
In the app, they tap Schedule, then My Schedule.
They check the month at the top and use the arrows to change it.
Work at more than one community? They tap the community name at the top to switch.
They pull down on the list to refresh.
3. Are they archived or on a duplicate profile?
Click Team, then Filters, and check Show archived team members.
Archived? Unarchive them. See App says 'No access'.
Two profiles with their name? Merge them. See Merge duplicate staff profiles.
Good to know: Staff only see posted shifts assigned to them, from today on. Open shifts show under Open Shifts, not My Schedule.
Common questions
Is there a department or area filter in the app?
Not on My Schedule. Only Everyone's Schedule has Department and Position filters; tap Clear all filters to reset them.
The shift is on a duplicate profile. Why can't they see it?
The app shows only shifts on the profile they log in with. Merge the two profiles.
Still stuck?
Email [email protected], or chat with us: in the web app click Support; in the phone app tap Contact Us. Include their name, community, and one missing shift date.