Your login worked, but your account isn't linked to an active staff profile. Usually you're new, archived, or used a different phone or email.
If you're staff
Tap Logout.
Log in again with any other phone number or email you use.
Still stuck? Ask your scheduler to check that you're active in Veras.
Or tap Contact support to chat with us or email us.
You can also email [email protected]. Include your full name, community, login phone or email, and the message you see.
If you're an admin or scheduler (web app)
Click Team in the left menu.
Click Filters and check Show archived team members.
Click the three-dot menu on the person's row, then Unarchive team member.
Click Unarchive.
Ask them to tap Logout, wait a few minutes, and log in again.
Not on the list at all? Email [email protected] with their full name, community, and the phone or email they log in with.
Good to know: Archiving someone as No longer employed turns off their employee record. Unarchiving turns it back on.
Common questions
I was fixed but I still see this message.
Tap Logout, wait a few minutes, and log in again.
I work at two places and only one shows up.
Ask the scheduler at the other place to check you're active on their Team list.
Is this the same as not being able to log in?
No. If you can't get past the code screen, see Can't log in to the Veras app.