Steps to try on your own
Enter your phone number without any dashes or spaces. For example: 5551234567. Do not add a country code or formatting.
Try your personal email address instead. If you signed up with an email, use that — not your work email unless that's the one you registered with.
Double-check your email for typos. A single wrong character will block login. Tap the field and read it character by character.
Clear the app's cache. On the login screen, tap the gray Clear cache link at the bottom of the page. The app will reload to a fresh login screen — try logging in again.
Update the Veras app. An out-of-date app can cause login to fail. Open the App Store (iPhone) or Google Play Store (Android) and install any available Veras update.
iPhone: App Store → search "Veras" → tap Update if available
Android: Google Play Store → search "Veras" → tap Update if available
If none of these steps work, contact your scheduler or facility administrator. They can check your account and get you access.
Common questions
Q: Should I use my phone number or my email to log in?
A: Either works — try both. If you registered with a phone number, use that. If you registered with an email, use that. When in doubt, try your phone number first (without dashes or spaces), then your personal email address.
Q: I get past the login screen but then see a blank screen or no schedule. What's wrong?
A: Your account may not be assigned to a community or facility yet. You need a facility assignment before you can see any schedule. Contact your scheduler or administrator — they can add you to the right location in Veras.
Q: I used to be able to log in but now I can't. Nothing changed on my end.
A: Try clearing the app's cache first — on the login screen, tap the gray Clear cache link at the bottom. If that doesn't help, check for an app update in the App Store or Google Play Store. If you're still stuck, reach out to your scheduler — your contact information in Veras may need to be updated.
Q: I don't see a "Clear cache" link on my login screen.
A: The Clear cache link is gray text at the very bottom of the login screen — it can be easy to miss. Scroll down if the keyboard is open, or close the keyboard first to reveal it.