Calling off takes the person off the shift, so it becomes open.
Record the call-off
On Schedule, click the shift.
Click the three dots, then Call-off. In Day view, it says Add call-off.
Add a Reason (optional), an Internal note (optional), or Attachments (optional).
Click Continue to fill it now, or Skip and save to fill it later.
Fill the shift
In Fill shift, pick a tab.
Assign shift: pick one person, then click Assign.
Share shift: check the staff to invite and click Continue. Add an incentive or message, click Continue, then Save and send.
Shift requests: shows only if staff asked for this shift. Pick one and click Approve.
Change or undo a call-off
On Schedule, click the called-off shift. Manage Call-off opens.
Edit the details and click Save. Or click Fill shift or Remove call-off.
Good to know: The internal note is for admins only. Staff never see it.
Common questions
Can I record a call-off for a past shift?
Yes. You'll see Save instead of Continue, because a past shift can't be filled.
I don't see Call-off. Why?
Your role needs the Manage call-offs permission. Ask an admin to add it.
Still stuck?
Email [email protected], or chat with us: in the web app click Support; in the phone app tap Contact Us. Include the community, the shift date, and the person who called off.