In the phone app
Tap the person icon at the top right, then Personal Information.
Tap Email or Phone number and type the new one.
To sign in with it, check Update your login details to match.
Tap Save. You'll see Email updated or Phone number updated.
On the web
Click your name at the bottom of the left menu, then View profile.
Click the pencil icon next to your name.
Change Email or Phone. To sign in with it, check Also update login details.
Click Save. You'll see Profile updated.
If you can't sign in to change it
Admins can't change a staff member's email or phone. Email [email protected] with:
The person's full name and community
The phone or email they sign in with now (their Username)
The new phone or email
Good to know: Your changes stay in place. If your community syncs staff from payroll or HR, the next sync won't undo them.
Common questions
I changed my number but still have to sign in with the old one.
You didn't check Update your login details to match. Change it again and check the box.
Where can I see what I sign in with?
In the app, tap the person icon, then Login Information. You can't edit it there.
I can't sign in because my number changed.
On the app sign-in screen, tap Get help next to Problem logging in?, or ask your admin to email support.