Use this when the same person shows up twice, often after your HR system imports someone you already added.
Merge two profiles
Click Team in the left menu.
Search for the person.
Check the box next to both profiles.
Click Merge duplicates.
Check which profile shows under Keep and which under Remove.
Click Merge duplicates to finish.
Find duplicates you missed
On Team, click the three-dot button at the top.
Click Find potential duplicates. A spreadsheet of likely matches downloads.
Good to know: Merge only works when exactly one of the two profiles comes from your HR system. If you see a red message instead, email [email protected] with the person's full name and community.
Common questions
Which profile is kept?
Veras picks it for you and shows it under Keep. The kept profile stays linked to your HR system.
What happens to the other profile?
It is archived and turned off.
The person can't log in because of two profiles. What do I do?
Merge them first. If they still can't log in, see Can't log in.