Skip to main content

How to Update your Contact Information

Your contact information in Veras must be updated by you — not your admin. You can edit your name, email, phone number, and date of birth from either the web app or the mobile app.

Before you start

  • You must be logged in to make these changes.

  • Admins cannot update contact information on your behalf — only you can edit your own details.

  • If you can't log in because your phone number or email changed, click or tap Get help on the sign-in screen to contact Veras support.

Update your contact information in the web browser

  1. Click your name in the bottom left corner.

  2. Click View profile.

  3. On the Profile page, click the pencil icon next to your name.

  4. In the Edit profile dialog, update any of the following fields: First Name, Last Name, Date of Birth, Email, or Phone.

  5. Decide whether to check Also update login details:

    • Leave it unchecked if you're only changing where your facility sends you notifications — your sign-in stays the same.

    • Check it if you want to use the new email or phone number to sign in to Veras going forward.

  6. Click Save. Your updated details appear on the Profile page.

Update your contact information in the mobile app

  1. Tap the person icon in the top right corner of the screen.

  2. Tap Personal Information.

  3. Tap the field you want to edit — Name, Email, Phone number, or Date of birth — and make your changes on the next screen.

  4. If you updated your email or phone number, you'll see an option to check Update your login details to match:

    • Leave it unchecked if you're only changing where your facility sends you notifications — your sign-in stays the same.

    • Check it if you want to use the new email or phone number to sign in going forward.

Common questions

Q: Can my admin update my contact information for me?

A: No. Only you can edit your own contact details. If you need help accessing your account, contact Veras support using Get help on the sign-in screen.

Q: What if I can't log in because my phone number or email changed?

A: On the sign-in screen, tap or click Get help. Veras support can update your login credentials so you can get back in.

Q: If I update my email, will it change how I sign in?

A: Only if you check Update your login details to match before saving. Leave it unchecked and your sign-in email stays the same — only the address your facility uses to reach you changes. Check it if you want to use the new email to sign in going forward.

Q: What is my date of birth used for?

A: Your date of birth is visible to your employer on your staff profile and is hidden from other staff members.

Related Articles
Did this answer your question?